Returns & Exchanges
We want you to love your CASEKOO creative case, which is why we offer a 30-day hassle-free return policy for all original purchases. If your case doesn't perfectly match your style or device, we are here to make the exchange or refund process seamless.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely place the iPhone case in its original packaging, ensuring all protective films and inserts are included to qualify for a full refund.
Ship It Back
Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Quality Inspection & Refund
Once our team inspects the returned case for quality assurance, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing